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Truck Game Dispatch LLC.
(725) 281-0429
16 of the Most (FAQ’s)
Frequently Asked Questions
1. What type of trucks do you provide dispatching services for?
We specialize in providing dispatch services for Dry vans, Flatbed, Reefers, and Box Trucks. However, if you’re seeking dispatching services for any other type of trailer, you can let us know. We’ll be more than happy to assist you.
2. What will Truck Game Dispatch do for my business?
It’s simple. Most owner-operators get into trucking to drive more miles & earn money. However, they get bogged down by paperwork, load searching, negotiations & phone calls. By taking care of your back-office operations such as load searching, negotiations, email & phone updates, Truck Game Dispatch allows your business operations to run smoothly & get you top paying loads. Our goal is to find you the highest paying loads so that you put more money in your pocket.
3. Do you work in specific areas, or do you cover all 48 states?
It’s simple. Most owner-operators get into trucking to drive more miles & earn money. However, they get bogged down by paperwork, load searching, negotiations & phone calls. By taking care of your back-office operations such as load searching, negotiations, email & phone updates, Truck Game Dispatch allows your business operations to run smoothly & get you top paying loads. Our goal is to find you the highest paying loads so that you put more money in your pocket.
4. Do I need to sign any short or long-term contract to use your service?
No. You can cancel our services any time just email us with the reason of discontinuing our service, that you don’t want to use our service anymore and we will erase all your information from our database.
*Some of our larger fleets require contracts due to dispatching resources required to manage them. Please ask for details.
5. What is the sign up process? What do you need from me in order to begin work?
We need below mentioned documents from you: • Current active insurance certificate reflecting industry norms of $750,000 Auto liability and $100,000 cargo Liability insurance where applicable. • completed I.R.S. form W9. • MC authority acceptance document. • Dispatcher-Carrier agreement filled and signed. This is NOT A TERM CONTRACT. • Dispatch authorization form filled and signed. In this form you authorizes Dispatch services INC to accept freight loads for you, fill out Brokers/Customer Carrier set up packets for you and sign Load confirmations and contact your insurance company for every load. It is like a power of attorney where you authorize to book loads for you in your name and you don’t have to fill out any paper work. (One of our Representatives will e-mail your company our standard Dispatch-Carrier agreement and Power of Attorney ). Also, your company should be able to provide at least three (3) references, but in no case are the references required.
6. What is the freight booking process?
Once we have all your paperwork and our Truck Dispatcher understands your freight needs, then he/she will begin searching for loads. They will present you with the best loads options and discuss lane, rate, weight, type of freight being carried, single or multiple pick/drop, and other pertinent load information. If you decline the load we will search for another one until you are satisfied. However, this back-and-forth process with a Carrier and Broker/Shipper can be very demanding and freight can be sold to another Carrier during this time-sensitive negotiating process. Our Truck Dispatchers always use professional judgment and are trained to find the best paying freight. We heavily emphasize to our clients to inform us beforehand as to what acceptable per mile rate they will be comfortable with to avoid freight being sold to another carrier during this process.
7. I prefer doing local runs. Can you keep me busy?
Yes! Local, long haul, regional, all 48 US states, anywhere, anytime, live loads,dedicated, drop and hook , weekends ,backhaul, FTL, Expedited, Intermodal drayage, etc. In addition to that, these equipment types: dry vans, reefers, flatbeds, stepdecks, power only and much more.
8. Once a load is booked, how will I know the load information?"
Once a load is booked, all the involved parties will be emailed the original rate confirmation. Your assigned Truck Dispatcher will send a text or email with all the load information to the driver. (TGD) expects every client Carrier and Driver to have email and text messaging capability.
9. Will I need to fill out any paperwork with the brokers/shippers?
Once we begin working together, unless asked specifically to do so, you will not need to fill out any more paperwork to haul freight for shippers/brokers. But if any specific Broker/ Shipper requires more paperwork then (Yes), we might need more paperwork, but we try to handle all paperwork for you.
10. Can I reject a freight load you offered me?
Of course, you may not be interested in every freight load that our truck dispatchers find for you, and if there is a freight load that does not match your necessities, just say NO to us, plain and simple. Your truck dispatcher will keep on looking for a freight load that suits you, until he/she finds you one that you like.
But keep in mind, if we commit for a freight to a broker/shipper/customer , if Driver will fall out on that freight , due to unfavorable situations , we might not get freight from them in future, brokers/customers conduct performance history checks and if Carrier has a low rating or no rating, we might get low freight rate or may be denied to get the load.
11. How does my company receive payment for hauling freight?
We simply provide a cost-effective service to motor carrier companies interested in outsourcing their truck dispatching needs. Your driver will be responsible for having all the necessary paperwork sent to us. As soon he delivers and sends signed BOL and other related documents, we will invoice the broker/shipper and/or factoring company. Once you deliver the freight with clean BOL’s, payment can be expected either through (a) the broker/shipper or (b) your factoring company if utilizing one. We never become involved in a Carrier’s billing procedures in accepting the payments.
12. How will I know the payment terms and conditions of the broker/shipper my company hauled freight for?
Generally, the rate confirmation will reflect all payment terms and conditions, but if requested, we will send you the broker’s/shipper’s set-up contract. A broker’s/shipper’s contract thoroughly describes their payment terms and conditions.
13. If detention occurs on a load, will (TGD) assist me in negotiating detention rates?"
Yes. (TGD) will assist Our carrier with the negotiation of detention, and or layover pay? It is important to remember that detention is paid by the broker/shipper and in no case is absolute.
14. How (TONU) Truck order Not Used will work?
We contact the Broker/ Shipper on your behalf. It varies on every situation from $100 -$300, we charge 10% of that TONU payment amount.
15. Does (TGD) offer fuel advances for the freight being carried?
No. Those concerns need to be addressed with the broker/shipper and/or a carrier’s factoring company. We can just ask them on your behalf , but they will deal with you directly.
If you choose to use our factoring partner you will receive a fuel discount card offering significant savings.
16. What is a factoring company and how can my company benefit from utilizing one?
A factoring company purchases a carrier’s receivable at discounted rates, usually from 2%-3% of the gross paying load, essentially advancing payment for that load . Generally, a carrier utilizing a factoring company, should see payment directly deposited into their bank account within 24-48 hours upon completion of the load. A carrier utilizes a factoring company’s service due to the carrier’s high costs involved with operating a trucking company and lack of liquidity. Routine costs that carriers are burden with are Driver and staff payrolls, fuel, insurance, truck payments, maintenance and breakdowns etc. Unless a carrier has a strong balance sheet or working capital, we strongly recommended carrier’s utilize this service and we can assist your company in becoming acquainted with a reputable factoring company.